Refund Policy

Returns & Exchanges Policy

At Aurien Essence, we want you to feel confident in every step of your wellness and sculpting journey. If something isn’t right, the policy below explains exactly how returns and exchanges are handled.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided all eligibility requirements are met.

To qualify for a return:

  • Products must be completely unused, unopened, and in their original packaging (including any plastic seals or safety wraps intact).

  • All original boxes, inserts, and packaging components must be included.

  • Products must be in perfectly resalable condition with no signs of damage or alteration.

  • Important Note: For hygiene, health, and safety reasons, opened or used wellness drops cannot be returned under any circumstances, unless the item is proven defective or damaged upon arrival.

2. Non-Returnable Items

The following items are not eligible for a return or exchange:

  • Opened, broken-seal, or partially used bottles.

  • Items where a return request is initiated outside of the 30-day window.

  • Gift cards, promotional items, or free samples.

  • Final sale or clearance items.

3. How to Request a Return

To initiate a return, please contact our customer support team within your eligibility window and provide:

  1. Your order number.

  2. The specific item(s) you wish to return.

  3. The reason for the return.

Note: Returns sent back to our facility or suppliers without prior written authorization will not be accepted or refunded.

4. Return Shipping

  • Customers are responsible for all return shipping costs.

  • We strongly recommend using a trackable shipping service, as Aurien Essence is not responsible for lost, stolen, or undelivered return shipments.

  • Original shipping fees paid at checkout are strictly non-refundable, except in cases where you received a defective, damaged, or incorrect item.

5. Exchanges

If you wish to exchange an item (e.g., if you accidentally ordered the wrong variant or bundle), please contact customer support to confirm availability.

  • Exchanges are subject to current product stock.

  • Customers are responsible for any shipping costs associated with sending the item back and shipping the new item out.

  • If the replacement item differs in price, the difference will be charged or refunded accordingly before shipment.

6. Refund Processing

  • Once your return is received at our designated address and inspected by our team, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be automatically processed back to your original payment method.

  • Please allow 5–10 business days for the refund to reflect on your statement, depending entirely on your bank or financial institution.

  • Refunds are issued for the product purchase price only, excluding any original shipping and handling fees.

7. Damaged, Defective, or Incorrect Items

If your order arrives broken, leaking, defective, or you received the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue instantly, please include:

  • Your order number.

  • Clear photo or video evidence of the damaged bottle, leak, or incorrect item.

  • A brief description of the problem.

Once verified, we will happily ship out a replacement or issue a full refund at absolutely no additional cost to you.

8. Individual Body Reactions & Sensitivity

Because individual biological responses to herbal wellness drops vary, we strongly recommend reviewing our full ingredient lists and consulting your healthcare professional before use if you have known sensitivities.

Personal dissatisfaction, lack of expected results, or individual sensitivities/mild discomfort are not considered product defects. Opened or consumed bottles are not eligible for a return or refund under these circumstances.

9. Refused or Undeliverable Packages

If a package is returned to us or our shipping partners due to delivery refusal, an incorrect or incomplete address provided at checkout, or failure to collect the package from the local carrier:

  • Original shipping fees will not be refunded.

  • Additional shipping fees will apply if you request a reshipment.

  • Any refunds issued for refused/undeliverable packages will be processed minus the actual shipping costs incurred by Aurien Essence.

10. Policy Updates

Aurien Essence reserves the right to modify or update this Returns & Exchanges Policy at any time. Changes will be effective immediately upon being posted to our website.

11. Contact Us

If you have questions regarding this policy or need step-by-step assistance with a return, please reach out to our customer support team. We are always here to help support you.